Case Studies

Dispatcher workstation with dual monitors: left screen shows Reddit contractor discussion thread, right screen displays ServiceTitan-style dispatch board with job assignments. Hands visible on keyboard and mouse, desk cluttered with headset, phone, coffee mug, and printed schedules. Represents the connection between contractor pain points expressed online and daily dispatch operations.

What 2,477 Contractors Said When No One Was Listening

March 25, 2026

Contractors don’t complain to vendors. They complain to each other. We spent weeks in the places where HVAC techs, plumbers, and electricians talk…

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Over-the-shoulder view of a lawyer at a modern desk with a curved monitor displaying a colorful automation workflow pipeline, with legal documents and police reports on the desk surface

From 60 Minutes to 25 Seconds: Automating Personal Injury Intake with AI and Clio

March 4, 2026

The Problem A paralegal opens a scanned police report. Messy handwriting, faded stamps, inconsistent formatting. They spend the next 30 to 60 minutes…

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Split technology dashboard illustration: deal sourcing platform on left, portfolio operations dashboard on right, dark vacuum between them with floating spreadsheet fragments and human figures representing manual integration work, gold glow at edges highlighting opportunity gap

The Integration Vacuum: Why Your PE Tech Stack Costs More Than You Think

January 22, 2026

Executive Summary Mid-market PE firms invest heavily in specialized tools for deal sourcing and portfolio operations. But between those tools sits a vacuum:…

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Split dispatch desk illustration: left side crumbling with scattered papers and tipping coffee, right side organized with laptop dashboard and neat scheduling board, gold-glowing crack divides chaos from control

Only 3.2% of Home Services Contractors Have a Complete Digital Front Door

January 15, 2026

The Number That Should Keep You Up at Night 35.7%. That’s the percentage of home services contractors in our database with zero customer-facing…

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Editorial illustration of an R&D workspace with a large monitor displaying a 78-component inventory grid, tablet showing workflow diagrams, research papers held by gold binder clips, and an open engineering notebook with sketches on a dark slate desk surface. Navy background with warm screen glow creates an atmosphere of focused innovation.

We Built 78 AI Components Before Our First Client. Here’s Why.

January 8, 2026

The Cobbler’s Children Most consultants launch with credentials. A slide deck. Maybe a few logos from past employers. We launched with a diagnostic…

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